Find the most frequently asked questions and useful answers 

You may visit one of the closest branches at your convenience and fulfill your requirement. To find out the closest branch to you, please click on ‘Branch Locator’ under Life insurance and General Insurance sections. In any case you reside in Colombo you could visit our Customer Care Centre at Borella and purchase a policy over the counter.
Duly signed proposal form, Original or Certified copy of Certificate of the Registration, copy of National ID and Physical inspection of the vehicle.
You may visit one of our branch outlets at your convenience and request for a quotation or you may contact one of our Sales Agents.
You may directly pay your premium at the cashier point of any of our branches or use the options available for online payment via Allianz Online Payment Gateway. You could click on ‘Pay Premium’ and choose ‘General’ or ‘Life’ where you will be directed to the ‘Pay Online’ option to proceed with your payment. In case you require paying through the bank, the account numbers are displayed on the website for General  & Life insurance respectively under the same section. 
You may call our 24 hr Hotline 0112303300 and find out the branches where credit card payments can be made. You could also send us an email via info@allianz.lk to find out more details.
You could click on the ‘Pay Premium’ option on the homepage and choose ‘Life’ or ‘General’ where you will be directed towards a section that provides the banks and the account numbers allocated for direct payments for all branches respectively. 
Yes, it is possible to get the receipt for the online payment made. However, you may send us an email to info@allianz.lk with the reference number of the online transaction for the confirmation.
You may contact the Sales Agent, who is currently serving you. You could also visit one of our branches in close proximity to you and renew at the counter. In case you reside in Colombo, you can directly visit our Customer care Centre in Borella.
You may contact the branch closest to you or contact the Agent who provides service to you. Further, you may also send us an email to info@allianz.lk and get to know the required details
You should call our Hotline 0112303300 and report your accident immediately after the accident is occurred. In case you are unable to contact our Hotline you shall report the accident to nearest police station, forthwith.
You may contact our 24hr Hotline and get your details clarified or reach out to our claims processing through our call center. You could also visit any of the branch outlets or customer care center for more details about the claim status.
You may contact our 24hr Hotline and get your details clarified or reach out to our claims processing through our call center. You could also visit any of the branch outlets or customer care center for more details about the claim status.
Yes, in the instance that you are advised to submit a police report by the Assessor or the Call Centre Agent upon inspecting the nature of the accident you will have to report the accident to the police to process the claim.
You may handover claim related documents to any of our branches in close proximity to you or may handover them at our Customer Care Centre. In case you were asked to produce copies of the claim document you may send via email as provided by claim handler.
Yes. You have to submit a written request to the Branch Manager at the closest branch to you or call the Life Insurance Customer Care to be instructed on the steps to follow.
Yes. You have to submit a written request & Good health form to the Branch Manager at the closest branch to you or call the Life Insurance Customer Care to be instructed on the steps to follow. If required medicals to be done.
You have to submit a written request, Declaration of Good Health form & Birth certificate of the child to the Branch Manager at the closest branch to you or call the Life Insurance Customer Care to be instructed on the steps to follow.
You may call your service agent and make a request for a new insurance card. However, the request letter should be given to the Agent or to the branch with the reason.

You may select the ‘Contact Us’ option under the Life Insurance and General Insurance sections on the website and lodge your complaint. You may also send your complaint in writing via info@allianz.lk or feedback@allianz.lk

 

Customers can also visit our branches directly and make their complaints to branch officers or call our hotline 0112303300 and make their complaints.

You will be required to give necessary changes to be made in the policy in writing. Further, kindly submit your documents related to the changes to the nearest branch or handover the documents to your Agent.

A bond is debt security, under which the issuer owes the holder a debt and is obliged to pay the holder interest (the coupon) or to repay the principal at a later date, termed the maturity date. Bonds provide the borrower with external funds to finance long term investments, or in the case of government bonds, to finance current expenditure.

A human health condition or disease that is persistent or otherwise long-lasting in its effects or a disease that comes with time.

The first notice to the insurer in event of a claim is call “Claim Intimation”.

Deferment period is a time period during which a Insured does not have to pay the premium

The Spouse, Children and any other eligible dependents, depending upon the rules laid out in the Insurance plan.

A growth fund is a mutual fund invested mostly in companies with above average growth, with the goal being capital appreciation.

Property that cannot be moved from one place to another. 

Place the Insured in the same financial position after a loss as he was in immediately before the loss

An investment fund is a supply of capital belonging to numerous investors used to collectively purchase securities while each investor retains ownership and control of his/her own shares.

An investment linked plan is a life insurance plan that combines investment and protection. The premium that is being paid by the policy holder provides the policy holder not only with life insurance cover but part of the premiums will also be invested in specific investment funds as per the choice of the policy holder.

An amount of money an individual/business pays for Insurance policy.

The process of returning a person back to their country of origin. 

This is a type of Islamic Insurance wherein members contribute money into a pool system to guarantee each other. Any claims made by participants are paid out of this fund.

Any condition from which the Life Assured is suffering, which in the opinion of at least one specialist medical consultant specialized in the relevant disease and holding such an appointment at an approved hospital and in agreement with the Chief Medical Officer of the Company, is highly likely to lead to death within six months. In addition, the Life Assured must no longer be receiving treatment other than that for symptomatic relief.