Allianz Insurance Lanka Ltd is committed to providing a professional customer experience and to act with honesty, integrity and transparency. As we focus on reaching a new level of customer centricity, effective complaint handling enables us to clearly understand issues communicated by our customers, improve processes and strengthen the overall experience.
We are required by the Insurance Regulatory Commission of Sri Lanka (IRCSL) to have in place a robust complaints handling procedure for handling any expression of dissatisfaction from our customers, whether oral or written about our General and Life Insurance related activities.
Set out below are the procedures we have established to ensure that complaints are handled objectively, consistently and promptly, and resolved at the earliest possible opportunity. All our team members follow high standards and are equipped with the necessary knowledge and tools so all complaints are investigated and resolved internally to ensure fair outcomes and treatment of our customers.