“At Allianz we pride ourselves in providing our customers with excellent and convenient service by utilizing disruptive technology and innovative processes. We continue this tradition with AUSYS which has greatly improved the sales and underwriting assessment process. It has reduced the waiting period from two to three days to a few seconds for an underwriting decision to be given,” said Ruchera Perera, Senior Manager – Life, Allianz Life Insurance Lanka. “The opportunities that AUSYS has provided us are quite substantial and range from widening distribution, increase in advisor productivity, and increase in administrative efficiency to increase in customer satisfaction.”
AUSYS is designed to support all digital insurance applications handled by Allianz’s “Digital Advisors” who transact business via tablets and use a rule-based underwriting engine that integrates with the agent’s portal “Allianz Advisor Arena”. This allows advisors to almost immediately confirm the status of the application to the customer. Since the adaptation of AUSYS, Allianz has accepted nearly 70% of new business cases as a direct result of using the platform. Allianz Lanka is currently working towards enhancing AUSYS features for online policy delivery in the near future.